I have a rule. When I receive an email that makes my blood boil (the kind that deserves a reply written entirely in capital letters) I sit on it. At least 24 hours. Sometimes 48. I draft the response, I let it breathe, and then I come back to it with something resembling perspective. I apply the same rule to writing. If I sit down and the words are coming out dripping in sarcasm (which is 80% of the time), I close the laptop. I come back when I can say what I actually mean. I was in the...

I have a confession to make ... I always judge a book by its cover. As an avid reader and absolute bookworm I would like to clarify this statement; the cover is not my only consideration when deciding whether I like a book enough to purchase it, but it is the first step. Once the cover has grabbed my attention, these are the steps that come next in my decision making process ... I read the blurb If I find that interesting I open the book and read a page (... or 4) If those opening pages...

Once every 3 to 4 years (hint: that is the average lifespan of most websites) I find myself in the unique position of going through the process that I ask clients to go through on a daily basis. This time, I thought I'd take you along for the ride because this will be a great resource for any new clients who are unsure how to navigate a project like this, and it's a humbling experience being on the 'client' side of a project for once. And something I think most business owners should try to...